POLICIES & SHIPPING 

SHIPPING

Within the UK: All items are posted First Class with Royal Mail. ID tags, keyrings and individual greeting cards will be shipped free of charge. We ship our collars, leads, weekend bags, tug toys and pet placemats First Class at £3.85. Our shampoo bars are shipped 2nd class at £3.20. Dog bowls are shipped First Class at £8.99 and our packs of cards are shipped First Class at £2.50. Local pick up is available in Salisbury. 

 

Please be aware that Royal Mail is experiencing delays due to Covid 19, items are taking slightly longer to arrive than they would usually. If you have not received your item within 5 working days of dispatch please do contact us. 

EU postage is £8.50 for ID tags, keyrings, decorations and greeting cards. £10 for our collars, leads, weekend bags and shampoo bars. All items sent with Royal Mail 'tracked'. PLEASE BE AWARE THAT YOU MAY BE CHARGED A CUSTOMS FEE ON YOUR ITEM DUE TO T&C BEING BASED IN THE UK. 

International postage is £11 for ID tags, keyrings, decorations and greeting cards. £21 for our collars, leads, weekend bags and shampoo bars. All items sent with Royal Mail 'tracked'.

RETURNS AND EXCHANGES 

We unfortunately cannot except returns or exchanges on our personalised items or shampoo bars. However if you are not happy with your purchase please don't hesitate to contact us to discuss. Collars and leads can be returned as long as they have not been worn and still have their tags. 

CANCELLATIONS

We can accept cancellations within 6 hours of receiving your order. 

PROCESSING TIME

Processing times vary between products, estimated dispatch times are:

ID Tags & Keyrings - 1-3 business days

Collars and Leads - 1-3 business days

Weekend Bags - 3-5 business days

Greeting Cards - 1 business day

Shampoo Bars - 1-3 business days

Tug Toys - 1-3 business days

Macramé Pet Placemats - 1-3 business days

Stoneware Dog Bowls - 1-3 business days

CUSTOMS AND IMPORT TAXES

Buyers are responsible for any customs and import taxes that may apply. Tag and Collar is not responsible for delays due to customs. Please be aware that T&C is based in the UK, EU customers may be charged a customs fee.